NUMA Privacy Policy

Privacy Policy

Last Updated: July 21, 2026

1. Introduction

Welcome to NUMA Holiday Homes ("NUMA", "we", "our", or "us").

At NUMA Holiday Homes, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit www.numanest.ae, booking.numanest.ae, or use any of our services.

By accessing our website or booking a stay with us, you agree to the practices described in this Privacy Policy.

2. Information We Collect

To provide exceptional hospitality services, we may collect the following information:

  • Personal Information
  • Full name
  • Email address
  • Phone number
  • Residential address
  • Nationality
  • Government-issued identification (Passport, Emirates ID or other valid identification required under UAE regulations)
  • Reservation Information
  • Check-in and check-out dates
  • Number of guests
  • Property selected
  • Special requests
  • Booking preferences
  • Payment Information

Payments are processed securely through trusted third-party payment providers. NUMA Holiday Homes does not store your complete credit or debit card information on our servers.

Communication Records

We may retain emails, messages, phone conversations, support requests, and guest correspondence to improve our services and resolve inquiries.

Technical Information

When visiting our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Referral source
  • Website usage statistics
  • Cookies and similar technologies

3. How We Use Your Information

Your information is used to:

  • Confirm and manage reservation
  • Process secure payments
  • Verify guest identity as required by UAE authorities
  • Communicate important booking information
  • Provide check-in instructions and guest support
  • Personalize your guest experience
  • Improve our services and website
  • Send reservation updates and important notifications
  • Comply with applicable laws and regulations
  • Prevent fraud and enhance security

4. Information Sharing

We respect your privacy and never sell or rent your personal information.

Your information may be shared only when necessary with:

Trusted Service Providers

Including but not limited to:

  • Payment processors
  • Property management software providers
  • Cleaning and maintenance partners
  • Guest communication platforms
  • Customer support providers
  • Government & Regulatory Authorities

Where required by UAE laws, tourism regulations, or lawful requests from governmental authorities.

Business Transfers

Should NUMA Holiday Homes undergo a merger, acquisition, restructuring, or sale, customer information may be transferred as part of the business assets.

5. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

Although we strive to use commercially acceptable means to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill reservation obligations
  • Comply with legal and tax requirements
  • Meet UAE tourism regulations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized.

7. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data where legally permitted
  • Withdraw marketing consent
  • Request information regarding how your data is processed

To exercise these rights, please contact us using the details below.

8. Cookies & Analytics

NUMA Holiday Homes uses cookies and similar technologies to:

  • Improve website performance
  • Remember user preferences
  • Analyze website traffic
  • Enhance user experience
  • Measure marketing effectiveness

You may disable cookies through your browser settings; however, some website functionality may become unavailable.

9. Third-Party Services

Our website may include links to third-party websites, booking platforms, payment gateways, maps, and external services.

NUMA Holiday Homes is not responsible for the privacy practices or content of these third-party websites. We encourage users to review their respective privacy policies.

10. International Data Transfers

Some of our service providers may process information outside the United Arab Emirates. When this occurs, we ensure appropriate safeguards are implemented to protect your personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, business practices, or service improvements.

The updated version will always display the latest revision date at the top of this page.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

NUMA Holiday Homes

Website:

https://www.numanest.ae

https://booking.numanest.ae

Email:

contact@numanest.ae

Phone:

+971 55 772 8169

Location:

Business Bay, Dubai, United Arab Emirates